Bluehost Web Hosting Help

WordPress - Theme Seller Support

There are two main benefits to buying a theme support subscription; Seller Support and Auto Installation.

Seller Support

When you purchase a theme subscription you get access to Seller Support, the Theme Seller’s support forum. From there you can contact the theme developer for help with:

  • The features and functionality included with the theme
  • How the theme is designed
  • How to get the most functionality out of the theme
  • Third-party assets or plugins that may be included with the theme

Auto Installation

We will help you install your theme to as many of your Bluehost sites as you need. Without a support subscription, you can still install your theme manually—it just takes a little more time.
Where to find our auto-installer:

  1. Navigate to My Sites in the side navigation menu to the left.
  2. Hover over the site, and click the Manage Site button.
  3. In the first box on the left, click the Manage button under Themes.
  4. Scroll to the bottom of the page to the Purchased Premium Themes section.
  5. Click the Install Theme button.

How to contact a theme seller for support

You have access to Seller Support (a theme seller support forum) as part of your theme subscription. Here, you can ask the seller about:

  • The features and functionality of the theme
  • How the theme is designed
  • How to get the most functionality out of the theme
  • Third-party assets included with the theme, such as plugins, that may be bundled with the theme
There are 2 ways to get to theme seller support:

Through My Sites and Themes

  1. From your homepage, click on My Sites in the side navigation menu to the left.
  2. Select the site you want help with.
  3. In the first box on the left, click on the Manage button under Themes.
  4. Under the Purchased Premium Themes section, click the ellipses icon to the far left of the theme card, then click Seller Support.

Through the Themes product page

  1. From your homepage, click on Marketplace in the side navigation menu to the left.
  2. In the left-side navigation within the Marketplace tab, click on the Website Themes link.
    Alternatively, you can scroll down to the boxes under Make Your Next Move and click on the Shop Themes button in the Website Themes box.
  3. Find the theme you need support for, and click on it.
  4. Click on the Support tab, then find the button that takes you to the seller support forum.

Response times

You can expect to hear back from our Marketplace theme authors within 24-48 hours. If you don’t receive a response within 48 hours, please email support@bluehostmarketplace.zendesk.com.

Beyond theme seller support

If you need help manually installing a theme, or you have custom configurations you’d like to use, consider a Blue Sky subscription. With Blue Sky, you get on-demand WordPress support via chat or over the phone. Blue Sky agents can walk you through setting up your WordPress theme so that your site looks and feels exactly the way you want it to. Discover more about Blue Sky.

Knowledgebase Article 72,597 views bookmark
share
Share or save this via:
tags: author seller support themes wordpress


Was this resource helpful?
Helpful Unhelpful


Did this resolve your issue?
Solved Unsolved


Please add any other comments or suggestions about this content:





Recommended Help Content

How To Install A New WordPress Theme - Manual Theme Installation

Install Themes These steps will help you install and select a WordPress theme for your blog. Inside the WordPress Dashboard, select the Add New Themes link in the Appearance Menu. You can search for

How To Disable Or Delete Plugins / Themes On A Disabled WordPress Site

This article explains how to deactivate, change or delete themes and plugins on a WordPress site without the dashboard.

Welcome to Bluehost WordPress Marketplace

The Bluehost Marketplace helps you browse, purchase, install, and manage WordPress themes, plugins, and add-ons directly from your Bluehost.com dashboard. Choose from over 900 premium WordPress themes, dozens of WooCommerce eCommerce plugins and add-ons, and even professional ser

Related Help Content

WordPress - What are Premium Themes?

A free theme can be a good fit if your goal is to simply run a blog. Consider a premium theme if you plan to have more functionality and/or flair, such as an eCommerce site.

WordPress - Getting Started with Themes

This guide will walk you through getting your WordPress theme set up so that you can quickly get to the fun part - customizing your site!

WordPress - Theme Demo Content

The first step in the process requires a WordPress theme, preferably one that includes a one-click demo import. Any of the Bluehost Certified Themes on Bluehost should come with this feature.

9 Things to Keep in Mind When Choosing a WordPress Theme

Whether you’re starting from scratch or updating an existing website, choosing the right theme will make it easier to create a professional-looking site and achieve your online goals.

Switching a WordPress Theme

A WordPress theme has enormous influence over your site's appearance and maintenance. This article will explain how to change the theme for your WordPress site.

WordPress - What are Bluehost Certified Themes?

There’s a wide variety of themes available within the WordPress community, and we have taken extra steps to vet our themes for high quality.

WordPress Theme Installation

There are multiple different ways you can install a theme you have purchased for your WordPress site. This article will explain our two recommended methods for installation.

How to Contact Support

Please have your account name, domain name, and primary email address handy when contacting support so we can assist you quickly. Need help? This article will explain how to prepare for and contact support.